01. Applicability
This Return and Refund Policy applies to all services, set-top boxes, equipment, and accessories provided by Devaraja GDR Cables. It governs the circumstances under which customers may request a return, replacement, or refund. The policy ensures transparency in handling subscriber concerns regarding equipment malfunction, service dissatisfaction, or incorrect billing. Subscribers are encouraged to review this policy before initiating service requests to understand their rights, obligations, and the procedural framework for returns or refunds.
02. Eligibility for Returns
Returns are accepted for defective, damaged, or malfunctioning equipment provided by Devaraja GDR Cables. Subscribers must report the issue within a stipulated period, typically 7–14 days from delivery or installation. Equipment must be unused except for testing, in its original packaging, and accompanied by proof of purchase or installation confirmation. Items damaged due to negligence, misuse, or unauthorized tampering are not eligible for return or replacement.
03. Refund Requests
Subscribers may request refunds for overpayments, double billing, or cancellation of service within the billing period. Refunds are processed only after verification of account details, transaction history, and service usage. Requests must be submitted via official customer support channels with supporting documentation. Refunds are credited back to the original payment method whenever possible, or through an alternative mutually agreed-upon method, ensuring timely and accurate reimbursement of amounts due.
04. Equipment Replacement
Defective or malfunctioning set-top boxes, modems, routers, and accessories may be replaced at no additional cost. Replacement is subject to availability of stock and verification by GDR Cable technicians. Subscribers must return the faulty item before receiving a replacement. Replacement equipment is provided in good working condition and complies with the original specifications. GDR Cable reserves the right to repair rather than replace equipment based on technical evaluation.
05. Service Cancellation Refunds
Subscribers who cancel services before the end of a billing cycle may be eligible for a pro-rated refund of unused service fees. Refund eligibility is calculated based on remaining days of service and applicable terms. Any discounts, promotions, or special packages are considered in the calculation. Outstanding dues, early termination charges, or equipment recovery fees may be deducted from the refund amount, ensuring fair and transparent handling of cancellations.
06. Non-Refundable Items
Certain services, installation fees, or consumables may not be eligible for refunds. Subscription activation fees, one-time technical visits, or custom installations may be non-refundable once services are rendered. Subscribers are advised to check eligibility before initiating payments. Non-refundable items are clearly specified during purchase or service activation, ensuring transparency and preventing misunderstandings regarding refundable and non-refundable amounts.
07. Refund Timeline
Approved refund requests are typically processed within 7–14 business days. The timeline may vary depending on banking processes or payment methods. Subscribers are notified via email or SMS regarding the status of their refund. Delays due to incomplete documentation, verification issues, or technical constraints are communicated promptly. GDR Cable ensures efficient processing to maintain subscriber satisfaction and trust while adhering to internal verification and accounting protocols.
08. Procedure for Returns
Subscribers must submit a return request through official customer support channels, providing equipment details, reason for return, proof of purchase, and contact information. Returns are scheduled by GDR Cable technicians or authorized delivery partners. The subscriber must ensure safe packaging and handover of equipment. Upon receipt and verification, the company confirms eligibility for replacement or refund. Clear procedures prevent disputes and streamline processing of return requests efficiently.
09. Condition of Equipment
Returned equipment must be in good physical condition, free from physical damage, tampering, or missing components. Original packaging, manuals, cables, and accessories must be included. Failure to meet these conditions may result in partial or complete denial of refund or replacement. Verification is conducted by GDR Cable staff to ensure compliance with return requirements, maintaining fairness and accountability in the return process while protecting company assets and subscriber rights.
10. Billing Discrepancies
Subscribers may report billing errors such as overcharges, double billing, or incorrect package charges. Verification is conducted by reviewing account history, invoices, and usage logs. Approved discrepancies are corrected, and refunds are issued accordingly. Any adjustments are communicated to the subscriber with details of corrections made. Prompt reporting ensures timely resolution and maintains trust between GDR Cable and subscribers while adhering to financial accountability and transparency standards.
11. Faulty Installation Claims
Subscribers may request a return or refund if installation services result in equipment malfunction or operational issues. GDR Cable technicians assess the situation and resolve problems either through repair, reinstallation, or equipment replacement. Any associated charges for repeated service visits are waived if issues are verified as installation faults. Subscribers are encouraged to document issues and communicate promptly for effective resolution, ensuring service quality and satisfaction.
12. Early Termination Charges
Subscribers who cancel services before contract completion may be liable for early termination fees. Charges depend on the contract terms, duration of service, and promotional offers availed. Any refundable amounts are calculated after deducting applicable termination charges. This ensures fair treatment of subscribers while maintaining operational sustainability. Terms are communicated clearly during subscription to prevent disputes regarding termination-related refunds.
13. Dispute Resolution
Any disagreement regarding returns, replacements, or refunds is resolved via customer support. Subscribers may escalate unresolved issues to senior management. Documentation and transaction details are reviewed thoroughly to ensure fairness. Decisions are communicated clearly with timelines for actions. This structured approach ensures transparency, accountability, and subscriber satisfaction, while maintaining company standards and adherence to policies.
14. Refund Method
Refunds are issued to the original payment source wherever possible. Alternative methods such as bank transfer or credit notes may be used if original payment channels are unavailable. Subscribers are notified about the refund method chosen. GDR Cable ensures secure and verifiable refund transactions while protecting subscriber financial data. Transparency in refund methods builds confidence in the company’s return and refund policy.
15. Partial Refunds
In cases where returned equipment is partially damaged or missing components, GDR Cable may issue partial refunds or deductions. Evaluation is based on repair cost, component value, or service impairment. Subscribers are informed of the calculation method and amounts. This policy ensures fairness while protecting company assets and encourages responsible usage and handling of provided equipment during the service period.
16. Force Majeure
Refunds or returns are not applicable in cases of force majeure events such as natural disasters, acts of God, or government restrictions. GDR Cable will make reasonable efforts to restore services or provide alternative solutions. Subscribers are informed promptly about limitations caused by such events, maintaining transparency and mutual understanding during exceptional circumstances.
17. Documentation Requirements
Subscribers requesting returns or refunds must provide supporting documentation including proof of purchase, identification, and description of the issue. Complete documentation enables verification and expedites processing. Incomplete submissions may result in delays or rejection of requests. GDR Cable maintains confidentiality of all documents submitted and ensures they are used solely for policy compliance and resolution of requests.
18. Communication Channels
All return or refund requests must be submitted through official GDR Cable channels including phone, email, or online support portal. Requests via unauthorized channels may not be accepted. Clear communication ensures accurate record-keeping, timely response, and secure handling of subscriber requests, providing clarity and preventing disputes regarding eligibility or processing timelines.
19. Amendments
Devaraja GDR Cables reserves the right to update or amend the Return and Refund Policy periodically. Changes are communicated via official channels and are effective immediately upon publication. Subscribers are encouraged to review the policy regularly to stay informed about their rights, responsibilities, and procedures regarding returns, replacements, and refunds. Amendments ensure alignment with regulatory requirements and service evolution.
20. Contact for Queries
Subscribers with questions about returns, replacements, or refunds may contact GDR Cable customer support via phone, email, or official portals. Support staff assist in clarifying eligibility, procedures, timelines, and documentation requirements. Prompt communication ensures subscribers’ concerns are addressed professionally, fostering trust and transparency while maintaining compliance with the company’s return and refund policies.